USA Shipping, LLC
1343 Terrell Mill Rd SE, Suite 200 Marietta, GA 30067, United States
DEMURRAGE AND DETENTION CHARGE
DISPUTE RESOLUTION PROCESS
(A)
DEMURRAGE
1) FOR
VERIFICATION, PLEASE CONTACT THE BOOKING AGENT WHO IS HANDLING YOUR
SHIPMENT. DETAILED CONTACT INFORMATION IS BELOW:
a.
EXPORT:
i. ASHLEY MORDECAI (AMORDECAI@USACARGO.COM)
ii. LINDA JOHNSON (LINDA.JOHNSON@USACARGO.COM)
iii. MARCUS ADAMS (MARCUS.ADAMS@USACARGO.COM)
iv. TALANA RASHAD (TALANA@USACARGO.COM)
v. TODD MORDECAI (TODD@USACARGO.COM)
vi. TONY TAIBI (TTAIBI@USACARGO.COM)
vii. TREY EVERSON (TEVERSON@USACARGO.COM)
viii. MYRA CHAPLIN (MCHAPLIN@USACARGO.COM)
*NOTE – ALL AGENTS CAN BE REACHED BY DIALING THE
MAIN NUMBER (770) 951-2155 AND ASKING FOR THE AGENT BY NAME*
b.
IMPORT:
i. CAMILLA MCKINNEY (CAMILLA@USACARGO.COM)
ii. TODD MORDECAI (TODD@USACARGO.COM)
*NOTE – ALL AGENTS CAN BE REACHED BY DIALING THE
MAIN NUMBER (770) 951-2155 AND ASKING FOR THE AGENT BY NAME*
2) TO
DISPUTE: CONTACT YOUR BOOKING AGENT DIRECTLY.
3)
INFORMATION NEEDED:
a.
BL/BOOKING NUMBER
b.
CONTAINER NUMBER
c.
THE DEMURRAGE PROBLEM AND YOUR EXPECTED RESOLUTION
(B) DETENTION
1) FOR
VERIFICATION, PLEASE CONTACT AGENT WHO IS HANDLING YOUR SHIPMENT. DETAILED
CONTACT INFORMATION IS BELOW:
i. ASHLEY MORDECAI (AMORDECAI@USACARGO.COM)
ii. LINDA JOHNSON (LINDA.JOHNSON@USACARGO.COM)
iii. MARCUS ADAMS (MARCUS.ADAMS@USACARGO.COM)
iv. TALANA RASHAD (TALANA@USACARGO.COM)
v. TODD MORDECAI (TODD@USACARGO.COM)
vi. TONY TAIBI (TTAIBI@USACARGO.COM)
vii. TREY EVERSON (TEVERSON@USACARGO.COM)
viii. MYRA CHAPLIN (MCHAPLIN@USACARGO.COM)
*NOTE – ALL AGENTS CAN BE REACHED BY DIALING THE
MAIN NUMBER (770) 951-2155 AND ASKING FOR THE AGENT BY NAME*
2)
INFORMATION NEEDED:
a.
PER DIEM INVOICE NUMBER
b.
CONTAINER NUMBER
c.
THE DETENTION PROBLEM AND YOUR EXPECTED RESOLUTION
3)
SPECIAL NOTE:
a.
ANY DISPUTE MUST BE PRESENTED WITHIN 30 DAYS UPON RECEIPT OF THE
INVOICE